Terms and conditions

Last updated: July 2026

1. Purpose

These Terms and Conditions govern the use of AVI, a virtual assistant with artificial intelligence that automates a business's customer service and sales through WhatsApp and other messaging channels (Instagram, Messenger, Telegram, among others).

2. Nature of the service

AVI is a software-as-a-service (SaaS) offering: it includes the implementation, configuration, training and go-live of your assistant, plus a monthly operating fee according to the plan you choose.

3. Implementation and activation

Implementation is carried out through a one-time payment (depending on the chosen plan) covering initial configuration and training of the assistant. Monthly billing begins only once your assistant goes live.

4. Cancellation and lock-in

The AVI service has no lock-in clauses. You may cancel at any time by confirming the cancellation at least 15 days before your service cut-off date.

5. Ownership of information

All information, configuration and training carried out inside the AVI assistant is for the exclusive use of the AVI platform and services. When the service ends, this information is neither retained nor handed over, and may not be reused outside the platform.

6. Reselling the service

You may commercialize the AVI service according to your needs. We recommend contacting an AVI sales representative to formalize the terms of any such arrangement.

7. Limitation of liability

AVI acts as a tool supporting your business's customer service and sales. We are not liable for commercial decisions made solely on the basis of the assistant's replies, nor for third-party outages (such as WhatsApp, Meta or other messaging platforms).

8. Modifications

We may update these Terms and Conditions to reflect changes to the service. We will notify any material change through our official channels.

9. Contact

For questions about these terms, write to us at aviasistented@gmail.com or on WhatsApp at +57 313 504 5008.